Privacy Policy

We use the information we collect for the following purposes:

• To respond to inquiries and provide estimates — When you contact us, we use your information to respond to your request and schedule site visits.
• To deliver roofing services — Your property address and contact details are used to plan, schedule, and complete work on your property.
• To communicate with you — We may send appointment reminders, project updates, and follow-up messages related to your service.
• To improve our website — Aggregated analytics data helps us understand how visitors use our site and identify areas for improvement.
• To comply with legal obligations — We may retain certain records as required by New York state law, contractor licensing requirements, or tax regulations.

We do not use your information for automated decision-making or profiling, and we do not sell your personal information to third parties for their marketing purposes.

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Service providers — We may share information with trusted vendors who assist in operating our business (e.g., scheduling software, CRM platforms, payment processors). These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• Legal requirements — We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers — In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Estimate and contact inquiries that do not result in a project are typically retained for up to 2 years.
• Customer records related to completed projects are retained for a minimum of 7 years to comply with New York contractor record-keeping requirements and our warranty obligations.
• Website analytics data is subject to the retention policies of Google Analytics (see Section 5).

Our website uses cookies and similar tracking technologies to analyze traffic and improve your browsing experience.

Depending on your location, you may have certain rights regarding your personal information:

• Access — You may request a copy of the personal information we hold about you.
• Correction — You may request that we correct inaccurate or incomplete information.
• Deletion — You may request that we delete your personal information, subject to our legal retention obligations.
• Opt-out of communications — You may opt out of non-essential communications from us at any time by contacting us directly.

To exercise any of these rights, please contact us using the information in Section 9. We will respond to verifiable requests within 30 days.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted through our website
• Access controls limiting who within our organization can view customer data
• Use of reputable third-party platforms (Supabase) for secure data storage

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete that information promptly.

Our website may contain links to third-party websites, including review platforms (Google, Yelp), social media (Facebook, Instagram), and permit portals (NYC DOB). This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: